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This is a short list of our most frequently asked questions. If you do not find what you are looking for, please send us a note here. Or you can always email us at info@myheroclip.com

 

Shipping

What kind of shipping do you use?

At this time, we use USPS for standard shipping. We may add shipping options as demand grows for expedited delivery.

How are international orders handled?
International orders are processed and shipped very similarly to our domestic orders by using USPS and DHL Global. The USPS does not guarantee arrival dates, but we expect most orders to arrive in 10-14 days. On international orders, the recipient is responsible for payment of applicable duties, taxes and other fees. Gift orders may be assessed duty depending on the country. Please contact your Customs office for information on duties, taxes and restricted items.

Returns

What is your return policy?

If you are not 100% satisfied with your purchase and it was made online, you can return your order to the warehouse for a full refund (returns must be unused and still in the original packaging). Please send an email to info@lulabop.com.

I need to cancel an order. What do I do?

If you would like to cancel your order, please send us a message at info@lulabop.com as soon as possible and we’ll do our best to cancel it before it leaves the warehouse.

Do your products have a warranty?

Lulabop LLC products are guaranteed for 365 days from date of purchase under normal text is incomplete - conditions?

I can’t close my clip. Is it broken?

The hook part needs to be swiveled to the side to be able to close it, a demonstration on this video:



General Questions

How many different types of clips do you sell?

We’re currently offering several different clips that free your hands so you can do more in your life:

  • the Heroclip, our most recent version of the clip, made of aircraft grade aluminum, holds 50 pounds
  • The Qliplet, our Gen 2.0 clip, made of aircraft grade aluminum and capable of holding 50 pounds.
  • the Limited Edition Titanium Qliplet, holds 70 pounds and comes in a pouch
  • the Qlipter, our first product, slightly larger than the Qliplet and also holds 50 pounds
We’re in the process of designing a smaller Heroclip, as well as small and large composite clips - stay tuned!


Do you offer wholesale pricing?
Yes, we do! Please email mina@lulabop.com for more information.

Can’t find an answer to your questions?
Contact us at info@lulabop.com